Terms of Services
Terms & Conditions website pmuremove.com
Last updated June 22 2026
These Terms & Conditions apply to the website www.pmuremove.com, operated by YEVGENIA PMU BV, trading as PMU Remove.
By using this website, booking a treatment, purchasing a product, registering for training, or accessing digital content, you agree to these Terms & Conditions.
1. Company Information
Business name: Yevgenia PMU B.V.
Trading name: PMU Remove
Registered address: Rijksstraatweg 146, 3223 KC Hellevoetsluis, Netherlands
Chamber of Commerce / registration number: 74849018
VAT number: NL860048962B01
Email: info@pmuremove.com
Phone: +31181320708
2. Scope of Our Services
PMU Remove may offer one or more of the following:
Permanent makeup removal treatments; consultations and treatment advice; professional training and education; education, online courses, webinars, manuals, videos, and downloadable materials; PMU-removal products, tools, or related professional supplies; informational content about pigment removal, laser removal, chemical/remover techniques, skin response, healing, and aftercare.
The exact content, price, duration, and conditions of each service, product, or training will be described on the relevant website page, invoice, offer, or booking confirmation.
3. Medical and Professional Disclaimer
Information on this website is provided for educational and informational purposes only. It does not replace medical advice, diagnosis, or treatment.
PMU removal results vary depending on factors such as pigment type, skin type, depth of implantation, previous treatments, immune response, aftercare, and individual healing. PMU Remove does not guarantee complete removal, a specific number of sessions, or identical results for all clients.
Before any treatment, clients may be required to complete an intake form and informed consent form. PMU Remove may refuse or postpone treatment if there are contraindications, safety concerns, incomplete information, or if treatment is considered unsuitable.
4. Bookings and Appointments
Appointments can be booked via the website, email, phone, booking system, or other approved method.
A booking is confirmed only when you receive confirmation from PMU Remove and, where applicable, the required deposit or full payment has been received.
You are responsible for providing accurate contact details and health-related information where requested.
5. Cancellations and Rescheduling of Appointments
Appointments may be cancelled or rescheduled according to the cancellation policy stated at the time of booking.
Unless otherwise agreed:
Cancellations or rescheduling requests must be made at least 48 hours before the appointment. Late cancellations may result in loss of deposit or a cancellation fee. No-shows may be charged the full appointment fee or may lose the right to reschedule.
If PMU Remove needs to cancel or reschedule an appointment, we will offer a new appointment or refund any prepaid treatment fee for the cancelled appointment.
6. Training and Education
PMU Remove may offer training, education, masterclasses, online courses, in-person courses, webinars, manuals, videos, presentations, templates, protocols, and other educational materials.
All training content and educational materials provided by PMU Remove are protected by intellectual property rights and remain the exclusive property of PMU Remove, unless explicitly stated otherwise in writing.
By registering for or purchasing any training or educational content, you receive a personal, limited, non-transferable, non-exclusive right to access and use the materials for your own learning and professional development only.
You are strictly prohibited from copying, reproducing, multiplying, recording, photographing, screenshotting, scanning, downloading, uploading, sharing, forwarding, translating, adapting, publishing, distributing, reselling, sublicensing, teaching from, or otherwise using any PMU Remove training materials, in whole or in part, in any way, without prior written permission from PMU Remove.
This prohibition applies to all formats, including but not limited to printed manuals and handouts; digital files, PDFs, slides, and templates; videos, webinars, and online course content; audio recordings; images, diagrams, protocols, forms, and checklists; private group content, messages, and platform materials; and any screenshots, screen recordings, notes, summaries, translations, or derivative works based on PMU Remove content.
The materials may not be copied or multiplied in any way, whether for private, educational, commercial, online, offline, paid, unpaid, internal, or external use.
You may not use PMU Remove training materials to create, support, promote, or deliver your own training, course, manual, method, protocol, product, presentation, or competing service.
Sharing login details, giving third parties access to online course platforms, allowing others to view restricted materials, or distributing materials through email, messaging apps, cloud storage, social media, groups, or any other channel is strictly forbidden.
Any unauthorised copying, reproduction, multiplication, distribution, publication, resale, teaching, or commercial use of PMU Remove training materials will be considered a serious breach of these Terms & Conditions and may result in immediate termination of access, refusal of certification, legal action, and a claim for damages, costs, and legal fees where permitted by law.
Completion of training does not automatically grant a legal licence, professional permit, insurance approval, or right to practise in your country. You are responsible for checking and complying with all legal, insurance, hygiene, safety, and professional requirements applicable in your jurisdiction.
7. Digital Products and Online Content
Digital products may include videos, manuals, PDFs, course materials, webinars, templates, or online learning modules.
Unless otherwise stated, digital content is for personal and/or professional use by the purchaser only. You may not copy, share, resell, distribute, publish, upload, teach from, or otherwise exploit our materials without written permission.
Access to online content may be limited by time, platform availability, payment status, or course conditions stated at purchase.
8. Products and Professional Supplies
If PMU Remove sells physical products, product descriptions, prices, availability, and delivery information will be shown on the website or confirmed before purchase.
Products must be used only as instructed and only by suitably trained persons where professional use is required. PMU Remove is not responsible for misuse, incorrect application, improper storage, failure to follow instructions, or use by unqualified persons.
For hygiene, safety, or professional-use reasons, some products may not be returnable once opened, unsealed, used, or damaged, where permitted by law.
9. Prices and Payment
All prices are listed in EURO and exclude VAT as stated on the website or invoice.
Payment may be required in full or in part before treatment, product delivery, or course access.
PMU Remove may use third-party payment providers. We are not responsible for technical issues, delays, or errors caused by external payment services, except where required by law.
We reserve the right to change prices at any time. Price changes do not affect confirmed orders or bookings unless there has been an obvious error.
10. Right of Withdrawal for Consumers
If you are a consumer purchasing online or at a distance within the European Union or the Netherlands, you may have the right to withdraw from the contract within 14 days without giving a reason, unless an exception applies.
The withdrawal period generally starts from the day the contract is concluded for services, from the day you or a third party indicated by you receives the product for physical products, and from the day the contract is concluded for digital content, subject to special rules.
To exercise your right of withdrawal, contact us at:
Email: info@pmuremove.com
Address: Rijksstraatweg 146, 3223 KC Hellevoetsluis, Netherlands
You may use the model withdrawal form below, but this is not mandatory.
11. Exceptions to the Right of Withdrawal
Your right of withdrawal may not apply, or may end early, in cases allowed by law, including where:
A service has been fully performed with your prior express consent and acknowledgement that you lose the right of withdrawal once the service is completed; digital content has been supplied immediately with your prior express consent and acknowledgement that you lose the right of withdrawal; products are sealed for health protection or hygiene reasons and have been unsealed after delivery; products are personalised, custom-made, used, damaged, or unsuitable for return for legal or hygiene reasons.
If you request that a service begins during the withdrawal period, you may be required to pay for the part of the service already provided before withdrawal.
12. Model Withdrawal Form
To: Yevgenia PMU B.V., Rijksstraatweg 146, 3223 KC Hellevoetsluis, info@pmuremove.com
I hereby give notice that I withdraw from my contract for the purchase of the following product/service:
Ordered on: [date]
Received on: [date, if applicable]
Name of consumer: [name]
Address of consumer: [address]
Email: [email]
Signature: [only if sent on paper]
Date: [date]
13. Refunds
Where a refund is legally required or agreed by PMU Remove, refunds will be processed using the original payment method unless otherwise agreed.
Refunds may be reduced where permitted by law, for example if a service has already partly been performed at your request; returned products are damaged, used, incomplete, opened, or reduced in value due to handling beyond what is necessary to inspect them; or non-refundable deposits or cancellation fees apply under the booking terms, where legally permitted.
14. Delivery
Delivery times for physical products are estimates unless explicitly confirmed as guaranteed.
PMU Remove is not responsible for delays caused by incorrect delivery information, customs, postal services, courier issues, force majeure, or circumstances outside our reasonable control.
Risk in physical products transfers according to applicable consumer law. For consumer purchases, this generally means risk transfers when the consumer receives the product.
15. User Accounts
Some services may require an online account.
You are responsible for keeping your login details confidential. You may not share your account access with others. PMU Remove may suspend or terminate access if we suspect misuse, unauthorised sharing, non-payment, fraud, or breach of these Terms.
16. Intellectual Property
All content on this website and in our materials, including text, images, videos, logos, course content, manuals, diagrams, downloads, product names, methods, and branding, belongs to PMU Remove or its licensors unless otherwise stated.
You may not copy, reproduce, distribute, modify, translate, resell, teach, publish, or use our intellectual property for commercial purposes without written permission.
17. Prohibited Use
You agree not to use the website or materials unlawfully; copy, share, or resell training materials; attempt to access restricted areas without permission; misrepresent your qualifications, identity, or professional status; use our content to create competing training, manuals, courses, or products; upload malware, spam, or harmful content; damage the website or interfere with its normal operation.
18. Results, Testimonials, and Before/After Images
Any before/after images, case studies, testimonials, or examples shown on the website are illustrative only. Individual results vary.
Images may be used only with appropriate consent. You may not copy, reuse, or publish our images without permission.
19. Client Responsibilities
For treatments, you agree to provide accurate health and treatment history; follow pre-care and aftercare instructions; inform us of medication, pregnancy, skin conditions, allergies, previous removal sessions, or other relevant factors; seek medical advice where necessary; and understand that complications, side effects, or incomplete results may occur.
Failure to follow instructions may affect results and may increase the risk of side effects.
20. Limitation of Liability
To the maximum extent permitted by law, PMU Remove is not liable for indirect loss, loss of income, loss of business, loss of profit, reputational damage, or consequences resulting from misuse of products, failure to follow instructions, inaccurate information provided by the client, or unauthorised use of training materials.
Nothing in these Terms limits liability where it cannot legally be limited, including liability for intentional misconduct, gross negligence, or statutory consumer rights.
21. Complaints
If you have a complaint, please contact us first so we can try to resolve the matter.
Email: info@pmuremove.com
Response time: We aim to respond within 7 days.
Consumers in the European Union may also have access to consumer protection bodies or dispute resolution options depending on their country of residence.
22. Privacy and Cookies
Your personal data is processed according to our Privacy Policy and Cookie Policy.
These documents should be read together with these Terms & Conditions.
23. Third-Party Links and Tools
Our website may contain links to third-party websites, platforms, payment providers, booking systems, or learning platforms.
PMU Remove is not responsible for the content, terms, privacy practices, or operation of third-party websites or services.
24. Changes to These Terms
PMU Remove may update these Terms & Conditions from time to time. The updated version will be published on the website with a new Last updated date.
The version that applies to your purchase, booking, or registration is the version available at the time of your transaction, unless a legal update requires otherwise.
25. Force Majeure
PMU Remove is not responsible for failure or delay caused by circumstances beyond our reasonable control, including illness, accidents, government restrictions, supply issues, strikes, technical failures, natural disasters, pandemics, or other force majeure events.
26. Governing Law
These Terms are governed by the laws of the Netherlands, unless mandatory consumer protection laws in your country provide otherwise.
Disputes will be submitted to the competent court in Rotterdam the Netherlands, unless mandatory law provides another competent court.